Part 2. Rapport & Empathy: Explores the mechanisms, processes and risks encountered in interaction, and how different types of empathy can be used to build rapport. Provides you with tools that enable you to gauge and control the rapport levels in your interactions, such as the Rapport Escalator.
We interviewed Kyle Hughes and Emma Dutton from Applied Influence Group and created a series entitled ‘What we learnt from Tea with the Taliban‘.
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